Problem Solving Techniques

In this program, participants develop their ability to recognize and solve problems using a proven approach. The program teaches participants how to use several widely-accepted problem solving tools such as cause and effect diagrams, flowcharting, run charts, and force field analysis. Participants can take the subsequent course, Process Analysis: An Introduction to Statistical Techniques, to improve their problem solving abilities.

What You Will Learn:

• Describe the steps of the problem solving model.
• Describe and use various techniques for collecting data/information.
• Conduct a root cause analysis that arrives at a corrective action plan.

Date/Time/Location: (All listed times are CST)

Thu 8/5/2010 8:30pm-4:30pm : Waukesha, WI
Wed 10/27/2010 8:30pm-4:30pm : Waukesha, WI