Cornerstones of Superior Customer Service

Learn how to make a strong, positive impact on your customers. Analyze the factors that affect the customer’s relationship with you and their perceptions of how you handle their business.

What You Will Learn:

• Explain the importance of meeting the customer’s needs.
• Recognize the individual contribution to improving customer relations.
• Identify individual communication styles and recognize how styles can enhance customer relations.
• Explore and develop skills needed to handle difficult/angry customers. 

Date/Time/Location: (All listed times are CST)

Thu 7/29/2010 8:30am-4:30pm : Palatine, IL
Thu 9/23/2010 8:30am-4:30pm : Waukesha, WI
Tue 12/14/2010 8:30am-4:30pm : Waukesha, WI