Five Dimensions of Customer Service on the Telephone - On-Demand Webinar

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Learn how to make a strong, positive impact on your customers. Analyze the factors that affect the customer’s relationship with you and their perceptions of how you handle their business while at the same time projecting a confident business image.

Scheduled Webinar Date With Live Q&A:
November 30, 2010  10:00am - 11:00am (CST)

What You Will Learn:

• Explore the definition of customers and skills needed to provide excellent customer service.
• Define and explain the five dimensions of customer service and their application to the workplace.
• Explain the importance of meeting the customer’s needs.
• Recognize the individual contribution to improving customer relations.

Date/Time/Location: (All listed times are CST)

Special Notations: