Managing Anger and Conflict in the Workplace

Anger and conflict are components of almost every workplace environment. Anger is a normal human emotion; it is how people express their anger that leads to problems. Left unmanaged, conflict can be a major source of job stress and can lower productivity. This two-day program teaches participants how to handle their own anger and conflict while maintaining productivity and good working relationships. Classes are scheduled one week apart so that attendees can practice their new skills and then return and receive feedback on their progress.

What You Will Learn:

• Realize that anger is a normal human emotion.
• Demonstrate appropriate ways to express and manage anger.
• Increase awareness of positive and negative conflict.
• Explore differing personalities as a component of conflict.
• Choose appropriate communication skills in dealing with anger and conflict.
• Use conflict resolution strategies.

Date/Time/Location: (All listed times are CST)

This is a 2 day course occurring on the following dates:
	Wed 6/23/2010 8:30am-4:30pm : Waukesha, WI
	Wed 6/30/2010 8:30am-4:30pm : Waukesha, WI
This is a 2 day course occurring on the following dates:
	Thu 10/21/2010 8:30am-4:30pm : Waukesha, WI
	Thu 10/28/2010 8:30am-4:30pm : Waukesha, WI