Assertive Communication in the Workplace - IA/Western IL

Assertive communication is not passive, nor is it aggressive and dominating; it represents the most effective method of expression in almost every workplace situation. This one-day program is designed to help participants increase their influence and credibility, add confidence to their communication, become more effective in dealing with conflict situations, and increase results.

What You Will Learn:

• Recognize assertive, aggressive, and passive behaviors.
• Assess assertiveness in conflict situations.
• Reduce defensiveness and increase management effectiveness.
• Use positive communication techniques.
• Give difficult messages in an assertive manner.
• Identify nonverbal messages. 

Date/Time/Location: (All listed times are CST)