Communication Skills - Group Leadership 2 - IA/Western IL

Individuals who are not officially "management" employees, but who provide leadership or informal guidance to a work group without the power to hire, fire, or conduct performance reviews. These individuals often do the work while providing leadership to their work group.

What You Will Learn:

• Describe a communication model and discuss typical causes of ineffective communication.
• Give clear directions.
• Build positive listening skills.
• Analyze communication styles and identify the strengths and weaknesses of your own style.
• Use nondefensive communication techniques.

Date/Time/Location: (All listed times are CST)

Thu 10/7/2010 8:00am-4:00pm : Moline, IL - Quad Cities