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Training: General
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| Administrative Skills |
Administrative Professionals Certificate Series
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Business E-Mail - Write it Right
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Business Writing for Impact: How to Write So People Will Read
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Cornerstones of Superior Customer Service
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Customer Focused Telephone Techniques
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Leadership Skills for the Administrative Professional
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Five Dimensions of Customer Service (W)
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Grammar Basics
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Juggling Multiple Priorities for Admin Professionals
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Workload Survival Skills
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Advanced Leadership
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Creating an Engaged Workforce Certificate Series
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Critical Thinking Skills - Strategic Planning in Action
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Developing Personal Impact
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Developing Talent for the Future
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Leader's Look in the Mirror
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Management Drivers of Employee Engagement
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Assertiveness
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Assertive Communication in the Workplace
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Sensitivity Skills in a Diverse Workplace
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Business Skills
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Business Conversation for Sales and Service
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Ethics in Business (W)
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Finance and Accounting for the Nonfinancial Manager
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Presentation Skills
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Project Management: The Human and Technical View
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Business Writing
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Business E-Mail - Write it Right
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Business Writing for Impact: How to Write So People Will Read
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Grammar Basics
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Change
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Riding the Waves of Change: Making Change Work for You
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Coaching and Counseling
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Building a Coaching Culture
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Coaching Certification
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Developing Talent for the Future
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Integrated Developmental Coaching for Managers
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Performance Appraisals and Coaching Skills
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Communication Skills
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Advanced Communication Series - The Art and Science of Excellence
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Assertive Communication in the Workplace
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Business Conversation for Sales and Service
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Enhance Your Business Image
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Communicating with Your Teammates
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Communication Skills for Group Leaders
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Customer-Centered Communication
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Effective Communication and Motivation
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Effective Communication - Beyond the Basics
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Influencing Others
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Inside-Out of Communication
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Negotiation Skills
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Right Brain/Left Brain Thinking
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Sensitivity Skills in a Diverse Work Place
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Speaking Skills for Professionals
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Strengthen Your Nonverbal Communication Skills (W)
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Computer and Software Training
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T3 Computer and Software Training
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Conflict Management
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Handling Difficult Conversations Effectively
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Influencing Others
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Managing Conflict in Your Team
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Managing Conflict, Difficult People, and Discipline
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Managing Your Anger and Conflict in the Workplace
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Resolving Conflict and Handling Difficult People Problems
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Customer Relations
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Business E-Mail - Write it Right
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Cornerstones of Superior Customer Service
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Creative Customer Problem Solving
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Customer Focused Telephone Techniques
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Customer Service Excellence Series
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Customer Skills for Technical Professionals
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Enhance Your Customer Connection
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Five Dimensions of Customer Service (W)
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Strengthen Your Nonverbal Communication Skills (W)
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Understand Your Customer's Business
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Diversity
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Managing the Generations (W)
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Sensitivity Skills in a Diverse Workplace
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General Management
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Critical-Step Selling
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Critical Thinking Skills - Strategic Planning in Action
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Customer Focused Telephone Techniques
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Effective Interviewing and Hiring Techniques
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Effective Time Management
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Effective Training Techniques for Group Leaders
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Get Your Meetings Back on Track (W)
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Handling Difficult Conversations Effectively
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Interactive Training Techniques for the Classroom
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Managing Conflict in Your Team
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Managing Your Anger and Conflict in the Workplace
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Managing Relationships and Building Trust
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Managing Stress Productively
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Performance Appraisals and Coaching Skills
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Personal Accountability (W)
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Problem-Solving Techniques
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Process Analysis: An Introduction to Statistical Techniques
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Project Management for Team Leaders
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Project Management: The Human and Technical View
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Riding the Waves of Change: Making Change Work for You
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Sales Presentation Skills
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Sensitivity Skills in a Diverse Workplace
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Surviving as a New Leader: Making the Transition
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Union-Free 101: Proactive Management Practices to Remain Union Free
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Virtual and Remote Team Leadership
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Lean
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Leading Successful Kaizen Events
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Lean Fundamentals
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Planning Successful Kaizen Events
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Transforming the Organization to a Lean Culture
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Personal Development
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Business E-Mail - Write it Right
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Business Writing for Impact: How to Write So People Will Read |
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Effective Time Management
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Enhance Your Business Image
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Grammar Basics
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Improving Your Management Style
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Influencing Others
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Managing Stress Productively
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Personal Accountability (W)
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Personal Success Strategies
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Workload Survival Skills
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Presentation Skills
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Influencing Others
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Interactive Training Techniques for the Classroom
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Presentation Skills
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Sales Presentation Skills
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Speaking Skills for Professionals
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Productivity Improvement
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5S Organizational Strategies
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ABCs of Purchasing
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How to Start a Continuous Improvement Effort (W)
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Internal Auditing for ISO-Based Systems
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Leading Successful Kaizen Events
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Lean Fundamentals
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Planning Successful Kaizen Events
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Problem-Solving Techniques
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Transforming the Organization to a Lean Culture
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Quality
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5S Organizational Strategies
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How to Start a Continuous Improvement Effort (W)
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Internal Auditing for ISO-Based Systems |
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Leading Successful Kaizen Events
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Planning Successful Kaizen Events
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Process Analysis: An Introduction to Statistical Techniques |
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Transforming the Organization to a Lean Culture
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Sales Skills
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Business Conversation for Sales and Service
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Critical-Step Selling
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Negotiation Skills
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Sales Presentation Skills
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Team Training
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Communicating With Your Teammates
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Foundation for Leading Teams
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Keeping the Team on Track
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Leading Effective Teams Certificate Series
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Managing Conflict in Your Team
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Project Management for Team Leaders
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Virtual and Remote Team Leadership
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| Management and Leadership Certificate Series |
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Administrative Professionals Certificate Series
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Administrative Professionals Certificate Series
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| (Note: the classes to the right comprise the series) |
Leadership Skills for the Administrative Professional
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Business E-Mail - Write It Right
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Grammar Basics
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Juggling Multiple Priorities for Administrative Professionals
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Advanced Communication Series - The Art and Science of Excellence
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Advanced Communication Series
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| (Note: the classes to the right comprise the series) |
Effective Communication - Beyond the Basics
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Inside-Out of Communication
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Right Brain/Left Brain Thinking
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Creating an Engaged Workforce Certificate Series
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Creating an Engaged Workforce Certificate Series
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(Note: the classes to the right comprise the series)
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Management Drivers of Employee Engagement
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Developing Personal Impact
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Developing Talent for the Future
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Leader's Look in the Mirror
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Customer Service Excellence Program
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Customer Service Excellence Series |
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(Note: the classes to the right comprise the series)
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Enhance Your Customer Connection
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Understand Your Customer's Business
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Creative Customer Problem Solving
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Group Leadership Skills for Non-Managers Certificate Series
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Group Leadership Skills for Non-Managers Certificate Series
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(Note: the classes to the right comprise the series)
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Motivation and Trust Building for Group Leaders
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Communication Skills for Group Leaders
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Effective Training Techniques for Group Leaders
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Resolving Conflict and Handling Difficult People Problems for Group Leaders
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Leading Effective Teams Certificate Series
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Leading Effective Teams Certificate Series
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(Note: the classes to the right comprise the series)
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Foundation for Leading Teams
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Communicating With Your Teammates
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Keeping the Team on Track
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Managing Conflict in Your Team
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Project Management for Team Leaders
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Principles of Management Certificate Series
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Principles of Management Certificate Series
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(Note: the classes to the right comprise the series)
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Managing Relationships and Building Trust
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Effective Communication and Motivation
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Delegation, Training, and Coaching
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Managing Conflict, Difficult People, and Discipline
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Performance Management, Leading Change and Putting It All Together
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HR Training: Classes, Series
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Affirmative Action
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Affirmative Action: Don't Get Caught with Your Plans Down
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Affirmative Action Plan Workshop
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Affirmative Action Recordkeeping: Make the Data Work for you
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Benefits
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Fundamentals of Employee Benefits Certificate Series
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Benefits 101: Basics for Administration
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Benefits Law Part One: ERISA Overview
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Benefits Law Part Two: Health Insurance Legislation
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COBRA Administration
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Design and Funding of Health and Welfare Plans
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Health Insurance Plan Renewal Strategies
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Leaves of Absence Administration
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Retirement Plan Essentials
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Compensation
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Exempt vs. NonExempt: You Need to Know the Difference (W)
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Fundamentals of Compensation
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Job Descriptions and Wage Surveys
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Wage and Hour Fundamentals
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World at Work C1: Regulatory Enviornments for Compensation Programs
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World at Work C4: Base Pay Administration and Pay for Performance
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World at Work T4: Strategic Communication in Compensation and Benefits
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FMLA
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FMLA, ADA, and Worker's Compensation
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FMLA Administration in the Real World
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FMLA Advanced Case Study Workshop
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FMLA - What Managers and Supervisors Need to Know (W)
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FMLA - Federal and State Interactions (W)
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Federal and State Employment Law
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Employment Law Update - Wisconsin and Federal
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Employment Law Update - Illinois and Federal
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Employment Law Update - Iowa/Illinois and Federal
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FMLA - Federal and State Interactions (W)
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HR Administration and the Law
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Supervisor and the Law
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General HR
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Change: The HR Leader's Role
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Defend Your Unemployment Insurance Claims
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Drug and Alcohol Awareness Training for Managers and Supervisors (W)
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Drug and Alcohol Awareness Refresher Training for Managers and Supervisors (W)
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Employee Handbook: Keeping It Current and Compliant
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Essentials of FSA, HRA, and HSA Plans
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Exempt vs. Nonexempt: You Need to Know the Difference (W)
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Finance Essentials for the HR Professional
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Health Insurance Plan Renewal Strategies
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HR Audit: Complete and Compliant
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HR Metrics: ROI for HR Initiatives
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HR Overview for HR Assistants
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I-9 Form Compliance: Documenting Employee Eligibility (W)
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Internal Investigations: A How-To Guide
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Interviewing Dos and Don'ts (W)
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Investigation Essentials: Harassment/Discrimination (W)
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Manage HR Records
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Keys to a Successful Wellness Program
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Knowledge Management: Where Has All the Knowledge Gone?
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On-Boarding: Developing a Successful Process for New Hire Orientation
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Reference Checking - Truth or Consequences (W)
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Retirement Plan Essentials
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Terminations - A How-To Guide (W)
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Union-Free 101: Proactive Management Practices to Remain Union Free
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Visas: Hiring Foreign Workers Legally (W)
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Interviewing and Hiring
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Effective Interviewing and Hiring Techniques
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Effective Interviewing and Hiring Techniques for HR Professionals
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I-9 Form Compliance: Documenting Employee Eligibility (W)
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Interviewing Dos and Don'ts (W)
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On-Boarding: Developing a Successful Process for New Hire Orientation
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Reference Checking - Truth or Consequences (W)
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Visas: Hiring Foreign Workers Legally (W)
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Recruiting
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Recruiting: Using LinkedIn to Attract Job Seekers (W)
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Recruiting Online: Effectively Write Postings and Use Job Boards That Attract Top Talent
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Recruiting: Economic and Powerful Social Media Tools
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Recruiting: Recruit and Wow with a Solid Employer Brand
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Recruiting: Start With Your Corporate Web Site
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Recruiting: Writing Job Postings That Attract the Right Talent (W)
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Safety/Worker's Compensation
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Fundamentals of Safety and Worker's Compensation Management
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OSHA 10-Hour Voluntary Compliance Course for General Industry
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OSHA 30-Hour Voluntary Compliance Course for General Industry
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OSHA Injury and Illness Recordkeeping Requirements
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Train-the-Trainer for Lift Truck Operator Coaches
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Workers' Compensation Essentials for Illinois Employers
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Worker's Compensation Essentials for WI Employers
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Supervisory
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Drug and Alcohol Awareness Refresher Training for Supervisors (W)
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Drug and Alcohol Awareness Training for Managers and Supervisor (W)
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FMLA - What Managers and Supervisors Need to Know (W)
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Supervisor and the Law
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HR Certificate Series
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Foundations for HR Administration Certificate Series
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Foundations of HR Administration Certificate Series
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(Note: the classes to the right comprise the series)
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HR Administration and the Law
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Benefits 101: Basics for Administration
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Manage HR Records
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Effective Interviewing and Hiring Techniques for HR Professionals
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Job Descriptions and Wage Surveys
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Wage and Hour Fundamentals
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Fundamentals of Safety and Worker's Compensation Management
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Discipline and Discharge Without Worry
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Fundamentals of Employee Benefits Certificate Series
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Fundamentals of Employee Benefits Certificate Series
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(Note: the classes to the right comprise the series)
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Benefits Law Part One: ERISA Overview
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Benefits Law Part Two: Health Insurance Legislation
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Design and Funding of Health and Welfare Plans
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Essentials of FSA, HRA, and HSA Plans
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Leaves of Absence Administration
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Retirement Plan Essentials
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Human Resource Professional Certificate Series
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Human Resource Professional Certificate Series
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(Note: the classes to the right comprise the series)
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HR Professional as Business Partner
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HR Metrics: ROI for HR Initiatives
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Internal Investigations: A How-To Guide
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Fundamentals of Compensation
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Finance Essentials for the HR Professional
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Strategic Workforce Management
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Strategic Talent Assessment and Planning Workshop (STAP)
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Building a Coaching Culture
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Coaching Certification
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Competency Management
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Leadership Development: Building Your Bench Strength
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Performance Management: More Than an Appraisal
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Succession Management: Create Your Talent Pipeline
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Workforce Planning: Right Talent Readily Available When Needed
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Preparatory Classes for HRCI Certification
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PHR/SPHR Certification Program
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GPHR Certification Program
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Web-Based PHR/SPHR Certification Preparation
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Web-Based GPHR Certification Preparation
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Networking Opportunities
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Leaders, Executives
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Contact MRA -
These are by invitation only to avoid competitive overlap
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Senior HR Professionals
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Roundtables
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HR Professionals
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Roundtables
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Senior Customer Relations
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Roundtables
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Senior Organizational Development
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Roundtables
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