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Administrative Skills
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Administrative Professionals Certificate Series
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Business E-Mail - Write it Right
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Business Writing for Impact: How to Write So People Will Read
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Cornerstones of Superior Customer Service
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Customer Focused Telephone Techniques
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Leadership Skills for the Administrative Professional
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Five Dimensions of Customer Service (Webinar)
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Grammar Basics
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Juggling Multiple Priorities for Admin Professionals
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Workload Survival Skills
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Advanced Leadership
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Creating an Engaged Workforce Certificate Series
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Critical Thinking Skills - Strategic Planning in Action
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Developing Personal Impact
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Developing Talent for the Future
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Leader's Look in the Mirror
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Management Drivers of Employee Engagement
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Strategic Planning Using a Critical Thinking Model
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Assertiveness
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Assertive Communication in the Workplace |
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Sensitivity Skills in a Diverse Workplace
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Business Skills
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Ethics in Business |
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Finance and Accounting for the Nonfinancial Leader |
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Presentation Skills |
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Project Management: The Human and Technical View |
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Business Writing
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Business E-Mail - Write it Right
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Business Writing for Impact: How to Write So People Will Read
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Grammar Basics |
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Coaching and Counseling
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Building a Coaching Culture |
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Developing Talent for the Future
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Communication Skills
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Advanced Communication Series - The Art and Science of Excellence |
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Assertive Communication in the Workplace |
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Communication Skills for Group Leaders
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Communicating With Your Teammates
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Effective Communication - Beyond the Basics |
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Effective Communication and Motivation
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Enhance Your Business Image
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Inside-Out of Communication |
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Negotiation Skills
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Right Brain/Left Brain Thinking
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Sensitivity Skills in a Diverse Workplace
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Strengthen Your Nonverbal Communication Skills (Webinar)
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Conflict Management
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Managing Conflict in Your Team |
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Managing Conflict, Difficult People, and Discipline |
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Managing Your Anger and Conflict |
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Resolving Conflict and Handling Difficult People Problems |
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Customer Relations
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Business E-Mail - Write it Right
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Cornerstones of Superior Customer Service
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Creative Customer Problem Solving
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Customer Focused Telephone Techniques
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Customer Service Service Excellence Series
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Enhance Your Customer Connection |
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Five Dimensions of Customer Service (Webinar)
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Strengthen Your Nonverbal Communication Skills (Webinar)
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Understand Your Customer's Business |
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Diversity
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Managing the Generations (Webinar)
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Sensitivity Skills in a Diverse Workplace
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General Management
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Critical Thinking Skills - Strategic Planning in Action
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Critical-Step Selling |
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Customer Focused Telephone Techniques |
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Effective Interviewing and Hiring Techniques
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Effective Training Techniques for Group Leaders |
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Ethics in Business |
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Get Your Meetings Back on Track (Webinar)
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Interactive Training Techniques for the Classroom |
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Managing Conflict in Your Team |
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Managing Relationships and Building Trust
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Managing Your Anger and Conflict |
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Personal Accountability (Webinar)
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Problem-Solving Techniques |
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Process Analysis: An Introduction to Statistical Techniques
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Project Management for Team Leaders |
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Project Management: The Human and Technical View |
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Sensitivity Skills in a Diverse Workplace
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Surviving as a New Leader: Making the Transition |
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Strategic Planning Using a Critical Thinking Model |
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Personal Development
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Business E-Mail - Write it Right
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Business Writing for Impact: How to Write So People Will Read
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Enhance Your Business Image |
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Grammar Basics |
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Personal Accountability (Webinar) |
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Workload Survival Skills |
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Presentation Skills
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Business Writing for Impact: How to Write So People Will Read
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Interactive Training Techniques for the Classroom |
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Presentation Skills |
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| Productivity Improvement |
5s Organizational Strategies |
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ISO 9001: 2008 Internal Auditing |
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Problem Solving Techniques |
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Quality
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5s Organizational Strategies |
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ISO 9001: 2008 Internal Auditing |
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Process Analysis: An Introduction to Statistical Techniques |
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Sales Skills
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Critical-Step Selling
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Negotiation Skills |
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| Team Training |
Communicating With Your Teammates |
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Foundation for Leading Teams |
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Keeping the Team on Track |
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Leading Effective Teams Certificate Series |
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Managing Conflict in Your Team |
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Project Management for Team Leaders |
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Management and Leadership Certificate Series
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Administrative Professionals Certificate Series
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Administrative Professionals Certificate Series |
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(Note: the classes to the right comprise the series)
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Leadership Skills for the Administrative Professional |
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Business E-Mail - Write it Right
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Grammar Basics |
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Juggling Multiple Priorities for Admin Professionals |
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Advanced Communication Series - The Art and Science of Excellence
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Advanced Communication Series |
| (Note: the classes to the right comprise the series) |
Effective Communication - Beyond the Basics |
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Inside-Out of Communication |
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Right Brain/Left Brain Thinking |
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Creating an Engaged Workforce
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Creating an Engaged Workforce Certificate Series
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(Note: the classes to the right comprise the series)
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Management Drivers of Employee Engagement
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Developing Personal Impact
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Developing Talent for the Future
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Leader's Look in the Mirror
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Customer Service Excellence Series
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Customer Service Excellence Series |
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(Note: the classes to the right comprise the series)
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Enhance Your Customer Connection |
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Understand Your Customer's Business |
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Creative Customer Problem Solving
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Group Leadership Skills for Non-Managers Certificate Series
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Group Leadership Skills for Nonmanagers Certificate Series
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(Note: the classes to the right comprise the series)
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Motivation and Trust Building for Group Leaders
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Communication Skills for Group Leaders
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Effective Training Techniques for Group Leaders
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Resolving Conflict and Handling Difficult People
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Achieving Results for Group Leaders |
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| Leading Effective Teams Certificate Series |
Leading Effective Teams Certificate Series |
| Note: the classes to the right comprise the series) |
Foundation for Leading Teams |
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Communicating With Your Teammates |
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Keeping the Team on Track |
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Managing Conflict in Your Team |
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Project Management for Team Leaders |
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Principles of Management Certificate Series
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Principles of Management Certificate Series
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(Note: the classes to the right comprise the series)
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Managing Relationships and Building Trust
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Effective Communication and Motivation
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Delegation, Training, and Coaching
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Managing Conflict, Difficult People, and Discipline
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Performance Management, Leading Change, and Putting it All Together
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HR Training: Classes, Series
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Affirmative Action
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Affirmative Action Plan Workshop
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Affirmative Action Recordkeeping: Make the Data Work for You
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Benefits
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Benefits 101: Basics for Administration
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COBRA Administration
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Compensation
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Exempt vs. NonExempt (Webinar)
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Fundamentals of Compensation
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Job Descriptions and Wage Surveys
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Wage and Hour Fundamentals
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FMLA
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FMLA Administration in the Real World
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FLMA - What Managers and Supervisors Need to Know (Webinar)
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FMLA - Federal and State Interactions (Webinar)
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Federal and State Employment Law
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Employment Law Update - Illinois and Federal
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Employment Law Update - Iowa/Illinois and Federal
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FMLA - Federal and State Interactions (Webinar)
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HR Administration and the Law
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Supervisor and the Law
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General HR
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Change: The HR Leaders Role
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Drug and Alcohol Awareness Training for Managers and Supervisors
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Drug and Alcohol Awareness Refresher Training for Managers and Supervisors
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Employee Handbook: Keeping It Current and Compliant
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Exempt vs. Nonexempt: You Need to Know the Difference (Webinar)
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Finance Essentials for the HR Professional
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HR Audit: Complete and Compliant
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HR Metrics: ROI for HR Initiatives
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HR Overview for HR Assistants |
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I-9 Form Compliance: Documenting Employee Eligibility (Webinar)
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Internal Investigations: A How-To Guide
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Interviewing Dos and Don'ts (Webinar)
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Investigation Essentials: Harassment/Discrimination (Webinar)
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Manage HR Records
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Reference Checking - Truth or Consequences (Webinar)
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Terminations - A How-To Guide (Webinar)
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Visas: Hiring Foreign Workers Legally (Webinar)
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Interviewing and Hiring
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Effective Interviewing and Hiring Techniques
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Effective Interviewing and Hiring Techniques for HR Professionals
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I-9 Form Compliance: Documenting Eligibility (Webinar)
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Interviewing Dos and Don'ts (Webinar)
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Reference Checking - Truth or Consequences (Webinar)
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Visas: Hiring Foreign Workers Legally (Webinar)
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Recruiting
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Recruiting: Using Linkedin to Attract Job Seekers (Webinar)
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Recruiting: Writing Job Postings That Attract the Right Talent (Webinar)
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Safety/Worker's Compensation
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Fundamentals of Safety and Worker's Compensation Management
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OSHA's 10-Hour Voluntary Compliance Course for General Industry
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OSHA's 30-Hour Voluntary Compliance Coursfor General Industry
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OSHA Injury and Illness Recordkeeping Requirements
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Train-the-Trainer for Lift Truck Operator Coaches
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Workers' Compensation Essentials for Illinois Employers
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| Strategic Workforce Management |
Building a Coaching Culture |
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Competency Management |
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Leadership Development: Building Your Bench Strength |
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Performance Management: More Than an Appraisal |
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Succession Management: Create Your Talent Pipeline |
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Supervisory
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FMLA - What Managers and Supervisors Need to Know (Webinar)
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Drug and Alcohol Awareness Training for Managers and Supervisors (Webinar)
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Drug and Alcohol Awareness Refresher Training for Managers and Supervisor (Webinar)
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Supervisor and the Law
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HR Certificate Series
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Foundations for HR Administration Certificate Series
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Foundations of HR Administration Certificate Series
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(Note: the classes to the right comprise the series)
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HR Administration and the Law
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Benefits 101: Basics for Administration
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Manage HR Records
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Effective Interviewing and Hiring Techniques for HR Professionals
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Job Descriptions and Wage Surveys
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Wage and Hour Fundamentals
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Fundamentals of Safety and Workers' Compensation Management
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Discipline and Discharge Without Worry
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| Human Resource Professional Certificate Series |
Human Resource Professional Certificate Series
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(Note: the classes to the right comprise the series)
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HR Professional as Business Partner
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HR Metrics: ROI for HR Initiatives
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Internal Investigations: A How-To Guide
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Fundamentals of Compensation
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Finance Essentials for the HR Professional
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