Technical Support: Microsoft Windows 2000 Network Protocols and Dial-Up Connections 
Overview/Description
To show how to configure and manage network protocols and services
Target Audience
PC support specialists and help desk operators who need to master the A+ Certification; anyone who needs a technical introduction to the Microsoft Windows family or who wants to install or support an office network
Prerequisites
A general understanding of PCs and of the Internet; a working knowledge of computers and how to create files and folders; familiarity with how to use a mouse and keyboard
Technical Support: Microsoft Windows 2000 Network Protocols and Dial-Up Connections