Technical Support: Introduction to Windows       

Overview/Description
To explain the positioning of Windows 98 and Windows 2000 and describe the architecture, features, and utilities of Windows 2000

Target Audience
PC support specialists and help desk operators who need to master the A+ certification; anyone who needs a technical introduction to the Microsoft Windows family or who wants to install or support an office network

Prerequisites
A general understanding of PCs and of the Internet; a working knowledge of computers and how to create files and folders; familiarity with how to use a mouse and keyboard

Expected Duration
4 Hours

Objectives:

Technical Support: Introduction to Windows

  • To introduce the main features of Windows 98 and deployment planning
  • To introduce Windows 2000
  • To introduce Windows operating systems and basic computer technology
  • To describe the architecture of the Windows 2000 operating system


    • Course Number: GTS01SE

    View the Business Training Library Course Catalog