Technical Support: Browser and E-mail       

Overview/Description
To describe Internet Explorer 5.0 and the technical and user interface components of Outlook Express

Target Audience
PC support specialists and help desk operators who need to master the A+ certification; anyone who needs a technical introduction to the Microsoft Windows family or who wants to install or support an office network

Prerequisites
A general understanding of PCs and of the Internet; a working knowledge of computers and how to create files and folders; familiarity with how to use a mouse and keyboard

Expected Duration
4 Hours

Objectives:

Technical Support: Browser and E-mail

  • To demonstrate the e-mail facility in Microsoft Outlook Express
  • To explore features of IE 5.0 and describe the installation process
  • To introduce the Internet and how to troubleshoot Internet access
  • To introduce Microsoft Outlook Express


    • Course Number: GTS06SE

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