Every employee within any business has customers, if it is not the external customer, then it is the internal customer. So who is an internal customer? If a person you work with depends on you for anything, then he or she is your internal customer. You need to learn how to take care of your internal customers, there is a lot of attention focused on giving great service to external customers, how about placing the same emphasis on looking after your internal customers? This three part Internal Customer Service series is aimed at anybody with responsibility for: defining, implementing or delivering customer service to internal customers. The purpose of this series is to provide you with the knowledge and skills required to deliver excellent service to your colleagues and business partners. The Internal Customer Service series will give you the techniques and practical information you need to develop and nurture relationships with your internal customers, enabling you to add value to your job role, team, department and ultimately, the organization as a whole.