You've heard the buzz about the seemingly miraculous efficiency of businesses employing the Six Sigma methodology. When Merck-Medco opened the world's largest pharmacy, they guaranteed their customers 99.9999% error-free prescription filling. Motorola builds pagers that can be shipped untested to their customers because their manufacturing process is 99.9997 error-free. Both companies achieved their high error-free percentages by using the Six Sigma methodology to eliminate defects. Six Sigma is a customer-oriented measure of quality that strives for near perfection. Ensuring that the customer's requirements are identified, understood, documented, and built into the solution is crucial. Six Sigma is a data-driven approach for eliminating defects in any business process from manufacturing to transactional. The main objective of the Six Sigma methodology is to implement a measurement-based business strategy that focuses on process improvement and variation reduction. This eight-course series, "Six Sigma Team Implementation," explores Six Sigma in the context of Six Sigma Green Belts and team members involved in manufacturing and service businesses. These courses emphasize a conceptual, non-mathematical approach to Six Sigma processes and methodologies using the DMAIC problem-solving model for process improvement. The series begins with one course each on reducing variation and listening to the voice of the customer. It then provides courses on each phase of the DMAIC process, from defining the problem to controlling the improved process.